Fanuc Parts Specialists

T: +49 (0) 7158 984130  /


Common queries answered

Frequently asked Questions

Dependent on which shipping service is choosen. UPS, DHL and FEDEX can all ship throughout EUROPE on a 1-3 day basis. Pickup from our location is possible by prior arrangement.

We do offer restocking. We have to be contacted with 7 days of receipt and part must be returned within 14 days. If a part is taken out of its box for any reason restock is 50%; if the part is sealed within its box 25%. We reserve the right to decline.

Either login online to change for online purchases. Or if you order exchange parts then please contact us via phone or email informing us of any change in shipping, billing addresses or contact details.

Normally upon shipping your part we inform the courier of your email address and you should be emailed a waybill by the courier so you can track.

Call or email us if you have any problems.
Inform us straightaway so we can stop the shipment! Then change the shipping address to correct location.

We ship to most countries in the EU. Namely Germany, France, Italy, Netherlands, Denmark, Poland, Czech Republic, Slovak Republic, Slovenia, Croatia and the rest of Eastern Europe. Further we also ship to Turkey. Anywhere else contact us and we will forward you to one of our agents.

Depends on the parts. If batteries, fuses, transistors then yes. If multiple drives or other larger electronic parts then no as we pack these to take account of rough treatment during shipping.

Based in Germany. We only accept € EURO.

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1 Day Shipping In EU

with UPS / Fedex / DHL

Part Warranty

Offered in the country of usage

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